Florist Mill Hill Privacy Policy

Introduction

Florist Mill Hill values your trust and is committed to ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, and protect information from customers placing orders in Mill Hill and the surrounding districts. Our procedures comply with the General Data Protection Regulation (GDPR), providing you with clear insight into your rights and choices regarding your personal data.

Scope of This Policy

This Privacy Policy applies to all customers who place orders with Florist Mill Hill, either directly through our premises, by phone, or through our website, from Mill Hill and surrounding areas. By accessing our services or placing an order, you acknowledge and accept the practices described in this policy.

What Data We Collect

We collect and process various types of personal data depending on how you interact with us—whether you are placing an order, making an inquiry, or browsing our services. The types of data we may collect include:

• Personal identification details: such as your full name, delivery address, and contact details (e.g., phone number, email address).
• Order details: information about the products you order, recipient details (name, address, phone number), and any delivery instructions.
• Payment information: details necessary to process your payment, such as card details or transaction information, although payment data is typically managed by third-party processors and not stored by us.
• Communication records: your interactions with us, including order confirmations, queries, and feedback.
• Technical information: IP address, browser type, and information about your use of our website (if ordering online).

Lawful Basis for Processing Data

Under the GDPR, we must have a lawful basis for processing your personal data. The primary reasons Florist Mill Hill processes your data are as follows:

• Contractual necessity: To fulfill your order and deliver our products and services as requested.
• Legal obligation: To comply with legal or regulatory requirements (such as tax and accounting obligations).
• Legitimate interests: To improve our services, respond to your inquiries, ensure security, and enhance the customer experience. We always ensure that these interests do not override your fundamental rights and freedoms.
• Consent: In specific cases, such as sending you marketing information, we may rely on your explicit consent, which you have the right to withdraw at any time.

How We Use Your Data

Your data is used to:

• Process and deliver orders as requested.
• Communicate with you regarding your order or inquiries.
• Handle payments and provide necessary receipts or invoices.
• Resolve issues or improve our services based on your feedback.
• Comply with applicable legal requirements and maintain records.
• Where consented, send you promotional offers or updates about our services.

Retention of Your Data

We retain your personal data only for as long as necessary to fulfill the purposes it was collected for, including the satisfaction of legal, accounting, or reporting requirements. Typically, this means retaining order information for a set period after your transaction, as specified by applicable laws and regulations. Once information is no longer needed, it is securely deleted or anonymized so it can no longer be associated with you.

Our Data Processors

Florist Mill Hill uses reputable third-party processors to assist in providing our services. These processors may include payment service providers, website hosting companies, and IT support providers. All third parties are carefully selected, and we ensure they implement appropriate security measures and act in compliance with data protection laws. Third-party processors are only permitted to process your data for specified purposes and in accordance with our instructions.

User Rights Under GDPR

GDPR grants you specific rights regarding your personal data. You are entitled to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of any incomplete or inaccurate data about you.
• Erasure: Request deletion of your data where there is no compelling reason for its continued processing.
• Restriction: Ask us to limit or stop the processing of your personal data in certain circumstances.
• Objection: Object to the processing of your data where we are relying on legitimate interests.
• Portability: Request the transfer of your data to you or to another service provider.
• Withdraw consent: Where processing is based on your consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us by using the details provided on our website or visiting our premises. We may require you to verify your identity before responding to your request, in accordance with GDPR regulations.

Data Security

We are dedicated to ensuring your information is secure. Florist Mill Hill implements suitable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These safeguards are regularly reviewed and updated to address emerging threats.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or relevant legal requirements. Any changes will be posted on our website and, where appropriate, communicated directly to you. We encourage you to review this policy regularly to stay informed about how we safeguard your information.

Contact and Further Information

If you have any questions or concerns about how we handle your personal data or wish to exercise your data rights, please contact us via the contact details available on our website or at our premises. We are committed to addressing your concerns promptly and transparently.