At Florist Mill Hill, we pride ourselves on delivering only the freshest flowers to our customers across Mill Hill. Whether you are purchasing for your home, office, or sending a thoughtful gift, our team works diligently to ensure every bouquet meets high standards of quality and freshness. We are a trusted local florist, committed to serving both households and businesses in the community with care and reliability.
We stand behind our fresh flowers guarantee – ensuring that every arrangement reaches you in perfect condition and displays the vibrant beauty you expect. Upon delivery, please check your flowers immediately. If any item arrives damaged or not up to our freshness standards, we ask that you contact us as soon as possible, ideally within 24 hours of receipt. To help us resolve the matter quickly, retaining the arrangement and providing a photo of the issue (where possible) is greatly appreciated.
Your flowers are freshly arranged to deliver lasting beauty. With proper care and placement, most bouquets from Florist Mill Hill will remain fresh for a minimum of 5 days after delivery. Our team carefully selects stems and foliage to ensure longevity, but some delicate blooms may naturally have a shorter lifespan. Please follow the care instructions provided with your arrangement to get the most enjoyment from your flowers.
If your flowers do not meet expectations due to damage in transit or freshness issues reported within the freshness window, we offer two primary solutions:
Our customer team will discuss the preferred resolution with you and aim to ensure your satisfaction.
Your experience matters greatly to us. If you have a concern or are dissatisfied with any aspect of your order, please let us know. We recommend outlining the details of your complaint, including your order reference and a description of the issue. Our staff reviews all complaints carefully and responds as quickly as possible, often within 24-48 hours. If any further information is required to resolve the problem, we will contact you directly for clarification.
Florist Mill Hill is dedicated to building lasting relationships with our customers. Our team is always happy to answer questions, offer guidance, and ensure every order meets your expectations. Thank you for trusting us as your local Mill Hill florist. We look forward to serving both your household and business floral needs for years to come.
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