Welcome to Florist Mill Hill’s online flower delivery service. These Terms and Conditions govern your use of our website and the purchase of any products or services from us for delivery in Mill Hill and its surrounding areas. Please read these terms carefully before placing an order. By using this website and placing an order, you accept these Terms and Conditions in full. If you do not agree with any part of these terms, you should not use our services.
These Terms and Conditions apply to all transactions conducted on our website by customers residing in Mill Hill and the surrounding areas. If you are unsure whether your location is covered, please check our delivery area information before ordering.
1. Product Selection
Browse our website to view the available flowers, bouquets, and floral arrangements. Select your preferred products and add them to your online basket.
2. Placing an Order
Once you have made your selection, proceed to checkout. You will need to provide accurate delivery and billing details, including the recipient’s name, address, and contact information. Please ensure that all information provided is correct and complete.
3. Order Confirmation
After submitting your order, you will receive an automated confirmation acknowledging receipt of your order. This does not constitute acceptance. Acceptance of your order and the formation of the contract between you and Florist Mill Hill occurs when we dispatch the goods to you and send you a dispatch confirmation.
4. Delivery
We strive to deliver flowers on the requested date to addresses in Mill Hill and the surrounding areas. Deliveries are made by our in-house team or appointed couriers during usual business hours. Specific times cannot be guaranteed. Please ensure someone is available at the specified address to accept the delivery. If no one is present, we may leave the flowers with a neighbour or in a safe location, and a delivery note will be left. You are advised to review our delivery policy for further details regarding unsuccessful deliveries and redelivery arrangements.
All products are subject to availability. In the event that a particular flower or product is unavailable at the time of your order, we reserve the right to substitute with a similar product of equal value and quality, ensuring the arrangement closely matches the description and theme. If a significant part of your selected arrangement requires substitution, we will make reasonable efforts to contact you for confirmation prior to dispatch, where practicable.
1. Prices
All prices listed on our website for flower arrangements and delivery services in Mill Hill are in British Pounds Sterling and include VAT unless otherwise stated. Delivery charges are displayed separately at checkout.
2. Payment Options
Payments must be made in full at the time of placing your order. We accept approved methods of online payment as displayed on our website at checkout, including most major debit and credit cards. We do not accept cash on delivery or cheque payments for online orders.
3. Payment Security
We use secure payment technology to process all online transactions. Your card details are not stored or accessible by us beyond processing the payment. Please refer to our Privacy Policy for further information on how we handle your data.
4. Pricing Errors
In the event of a genuine pricing error on our website, we reserve the right to cancel your order or contact you for confirmation to continue at the correct price before dispatch.
1. Your Right to Cancel
If you wish to cancel or amend your order, you must contact us as soon as possible. Orders can only be cancelled or amended prior to dispatch or preparation. Should you need to cancel an order for same-day or next-day delivery, we may not be able to process the cancellation if the order is already being prepared or has been dispatched.
To cancel, you must inform us, quoting your order number and details. Where cancellation is accepted, we will refund the cost of the product(s) to the original payment method, excluding any administrative or processing fees incurred.
2. Our Right to Cancel
We reserve the right to cancel your order at any time before dispatch under exceptional circumstances, such as: product unavailability, incorrect pricing, or payment failure. Should this occur, we will inform you promptly and process a full refund.
As flowers are perishable, we do not ordinarily accept returns unless the products are faulty, damaged, or incorrect. If your delivery is unsatisfactory, please contact us within 24 hours of receipt, providing photographic evidence of the issue where possible.
We will assess each case individually and, where a product is confirmed to be defective or incorrect, we will offer a suitable replacement or full refund. Refunds will be processed promptly to the original method of payment, usually within 7 working days.
Florist Mill Hill takes pride in providing the freshest flowers and quality arrangements for online flower deliveries across Mill Hill. Please follow the care instructions provided to ensure longevity and enjoyment of your flowers. As flowers are natural perishable products, appropriate care must be taken upon receipt. We cannot accept liability for issues arising from incorrect handling or storage after delivery.
If you include a personal message or specific request when placing your order, we will endeavour to fulfil these as part of our flower delivery service in Mill Hill. However, we reserve the right to refuse any message deemed offensive, inappropriate, or unlawful. We bear no liability for missed or unfulfilled requests where they are unclear, not possible, or do not reach us before order preparation.
1. Limitation of Liability
Our total liability to you in respect of any losses arising under or in connection with these Terms and Conditions and the online flower delivery services provided by us shall not exceed the total sum paid for the order giving rise to the claim.
2. Exclusions
We are not liable for any indirect, consequential, or special loss. Additionally, we are not liable for failure to perform, or delay in performing, any obligations due to an event beyond our reasonable control, such as severe weather, natural disasters, epidemics, or disruptions to courier services.
3. Your Obligations
You are responsible for providing accurate order and delivery information. We shall not be liable for any failure to deliver or delays where such failure or delay results from incorrect or incomplete information supplied by you.
All intellectual property, including but not limited to images, content, and design, on our website belongs to Florist Mill Hill or our licensors. You must not copy, reproduce, or use any material from our site for commercial purposes without prior written consent.
We process your personal data in accordance with applicable UK data protection law. Information you provide when placing orders will only be used as necessary to process and deliver your order, or as otherwise permitted by our Privacy Policy. For further details on how we protect your information, please refer to our Privacy Policy.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these terms or the use of our online flower delivery services in Mill Hill shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Mill Hill reserves the right to update or amend these Terms and Conditions at any time without prior notice. The latest version will always be published on our website. Your continued use of our website and services constitutes your acceptance of the current Terms and Conditions.
If you have any questions about these Terms and Conditions, our products, or your order, please contact us using the details provided on our website. Our customer service team is happy to assist customers from Mill Hill and surrounding areas during standard business hours.
If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by any court or competent authority, the rest of these terms will continue in force. Any invalid or unenforceable part will be deemed deleted, but this will not affect the validity and enforceability of the rest of the Terms and Conditions.
These Terms and Conditions, together with our Privacy Policy and any other notices or disclaimers set out on our website, constitute the entire agreement between you and Florist Mill Hill for online flower delivery orders in Mill Hill and the surrounding areas.
Thank you for choosing Florist Mill Hill for your flower delivery needs in Mill Hill and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mill Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mill Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
